Drive loyalty with a world-class redemption experience
These days pricing is transparent and consumers can easily shop online. That’s why established brands rely on their loyalty programs to lock in customers and drive repeat business. The most successful loyalty programs understand the key to long-term customer loyalty is to provide true value for members when redeeming points. Switchfly delivers this value to your loyalty program members by allowing them to redeem points for travel and merchandise with anybody, anywhere, anytime.
Switchfly provides comprehensive loyalty point redemption solutions across the travel and financial services industries, including the ability to:
- Purchase any type of travel product with loyalty points or points plus cash
- Purchase goods and services from any merchant that accepts PayPal
- Convert points to cash
The Switchfly platform supports both core rewards, such as flight awards for frequent flyer miles or hotel stays for hotel points, as well as alternate rewards, such as hotel and car awards paid for with frequent flyer miles or flight awards paid for with hotel points. The redemption experience can be completely tailored to the programs individual needs – frequent flyer programs, for example, can use Switchfly to allow mileage redemption for any airline in their alliance. Further enhancing the user experience is our ability to support purchases made with a combination of points and cash, so you can engage with any program member regardless of their point balance.
Travel redemption for financial services, airline and hotel loyalty programs
The Switchfly platform allows clients to combine multiple products in a seamless and cost-effective manner. Our most popular combination is loyalty redemption coupled with our travel product, which allows loyalty program members to redeem points for travel. You can package flights, hotels, car rentals, insurance and activities by using our white-label website that’s equal to any consumer online travel agency.
Your customers can redeem points for standalone products or bundled packages, complete with automatic savings displayed in points. The bottom line is your customers have a world-class OTA shopping experience where final payment is made with points.
Flight redemption for airlines
Choice and availability matter to frequent flyers. You can offer more of both by using Switchfly’s award ticket booking tool. Our platform supports traditional awards where a fixed number of miles are needed to book a flight – for example, any domestic flight costs 20,000 miles – as well as market-priced awards where the mileage requirement is based on the cash cost of an equivalent ticket – for example, a $500 flight at 1 cent per mile equals 50,000 miles.
Switchfly’s flexibility makes it easy for frequent flyer programs to create the specific redemption experience they want for their members. We can search price and availability through the GDSs or ITA, and our platform supports alliance partner rewards, so your customers can take maximum advantage of their mileage rewards.
Hotel and car redemption for airlines
Captivate frequent flyer program members with choices that let them go their own way. Switchfly allows frequent flyers to redeem miles for other travel needs, such as car rentals and hotels. These additional redemption options increase the value of your miles and create long-term loyalty, especially with high-mileage members that are most valuable to airlines.
By leveraging our core travel platform, Switchfly makes the entire process easy for both airlines and frequent flyers. Frequent flyers remain loyal because they see more value from miles that can be used beyond flights, while airlines burn miles, earn commissions and increase customer satisfaction, all in a single transaction.
Hotel redemption for hotels
Most hotel loyalty program points are redeemed for hotel stays, and Switchfly helps create the best possible redemption experience. Our platform supports traditional awards where a fixed number of points are needed to book a room – for example, 10,000 points per night – as well as market-priced awards where the point requirement is based on the cash cost of an equivalent room – for example, a $200 room at 1 cent per point equals 20,000 miles.
Switchfly can be used to power point redemption for a single property, all hotels in a chain, or any hotel in the world. And the points-to-cash conversion ratio can be varied by each segment so program managers can effectively manage how and where the points are redeemed.
Flight and car redemption for hotels
You can offer a complete redemption experience for your hotel loyalty program members by allowing them to pay for flights and car rentals with reward points. Switchfly lets you do exactly that, differentiating your loyalty program from that of other hotels. We search major GDSs and direct connects to find a wide variety of flights while connecting to multiple rental car providers to offer worldwide coverage.
As a hotel using Switchfly, you can markup inventory and present the final consumer price in points. You’ll burn points, earn commission and increase customer satisfaction, all in a single transaction.