Travel Technology Disruption and Connection: Transforming Travel One Problem at a Time

Travel Technology Disruption and Connection: Transforming Travel One Problem at a Time

The travel industry is complex and complicated. We could even call it what it really is: messy. Billions of travelers, millions of flights, thousands of hotels, hundreds of countries, dozens of apps per phone, a few major GDS systems and one question for travel technology: how do we connect everything seamlessly? This is a question Switchfly wants to discuss at The Phocuswright Conference in Ft. Lauderdale, November 7-9.

  • Nov 3, 2017 10:00:00 AM |
  • Katya Lopez

Cancelled Flights and Hotel Vouchers: IROP Disruptions From the Passenger Point of View

Imagine if airport desk agents had to work without a computer system, taking customer information by hand and physically shuttling updates between different departments. This is unimaginable for a reason – the global aviation system would grind to a halt – yet there is still one aspect of air travel that relies almost exclusively on manual and offline processes: the re-accommodation of passengers stranded due to irregular operations (IROP), which requires re-ticketing, generating vouchers and booking hotels.

  • Oct 20, 2017 9:00:00 AM |
  • Justin Steele

Airline IROP Management: Paving the Way for a New Generation of Air Travel

Travel has never been more rewarding – or more complex – than it is today. Frequent flyer programs are still wildly popular, but airlines are also expanding and diversifying the ways in which they generate ancillary revenue – and that means more partners, more channels and more complexity.

  • Oct 3, 2017 8:00:00 AM |
  • Justin Steele

Disrupting Travel Disruptions and Helping Stranded Passengers

For airlines, flight delays and cancellations for non-weather related reasons are a costly ordeal and a logistical nightmare. These disruptions – known in the industry as “irregular operations” (IROP) – ruin travel plans for hundreds of millions of passengers each year in the US. In the first half of 2017, one in three cancelled flights in the US were due to IROP. 

  • Aug 17, 2017 10:00:00 AM |
  • Diego Dugatkin
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