Loyalty Program
Health Scorecard
Rate your program across six key dimensions. We'll instantly benchmark you against industry leaders and surface your biggest growth opportunities.
Redemption Rate
How effectively do your members actually use their points or rewards? Low redemption signals disengagement — and growing liability.
Member Engagement
Beyond earning points — are members actively interacting with your program, app, and communications?
rarely log in
or portal use
high NPS
Tech Flexibility
Can your platform adapt quickly — new partners, new earning rules, new redemption categories — without heavy engineering cycles?
API-first
Personalization Capability
Are members receiving relevant offers and recommendations — or everyone getting the same generic experience?
Travel Inventory Breadth
Can members redeem points on a wide range of meaningful travel options — hotels, packages, cars, experiences — or just flights?
Speed of Innovation
How quickly can your team launch new features, partners, or programs — from idea to live — without depending on vendor roadmaps?
See your complete program health report
Get your dimension-by-dimension breakdown, benchmark comparisons, and a personalized summary of your biggest opportunities — delivered instantly.
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Your Loyalty Program Health Report
Here's how your program stacks up — and where the biggest opportunities are hiding.
See what's possible with Switchfly
Brands on Switchfly see up to 37% higher redemption rates and 3–5× cart value vs. flight-only booking. Let's talk about your program.