Case Study

Personalization drives a 23% increase in hotel booking conversions

AI-Powered Personalized Hotel Recommendations for Travel Rewards

How Less Leads to More

It’s a big world out there, with 700K+ hotels for rewards travelers to choose from worldwide. Switchfly’s AI-powered personalized hotel recommendations narrow the field to a closer match with customer preferences, leading to a 23% increase in hotel bookings.

Elevating the CX

Personalization engages customers and delivers satisfying experiences that build trust and loyalty. Need proof? Customers using our similar hotels feature

  • Review nearly 3X more hotel options
  • Spend 5 additional minutes on our platform
  • Book hotels 23% more often

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