Switchfly Marketing | 27 March
Air Canada’s US$450 million acquisition of Canada’s beloved loyalty program, Aeroplan is further proof (as if more was needed) of the critical role...
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Switchfly Marketing | 14 January
Travel brands that take control of the direct channel booking experience have the opportunity to build relationships with their customers, learn...
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Justin Steele | 27 August
Today, we hear a lot of talk about “personalization” of travel content, but much about less “curation” – expect this to change as digital travel...
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Doug Gaccione | 11 August
For airlines, hotels and other travel suppliers, the present and future opportunities for revenue and loyalty are ready for the taking. The...
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Matt Blackmon | 30 July
For travel merchants, having a loyalty program in place offers more opportunities to engage customers across more channels. But the course of loyalty...
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Glenn Wastyn | 17 July
Over the next 20 years, global demand for air travel will nearly double to 7.2 billion passengers, while inflight broadband connectivity will add...
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Katya Lopez | 12 March
How will changes in travel technology impact your business through the next decade? This question is a central focus for us at Switchfly, as we...
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Katya Lopez | 03 November
The travel industry is complex and complicated. We could even call it what it really is: messy. Billions of travelers, millions of flights, thousands...
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Justin Steele | 20 October
Imagine if airport desk agents had to work without a computer system, taking customer information by hand and physically shuttling updates between...
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