travel loyalty

The Value of Travel Loyalty in a Crisis

The global travel industry wasn’t thrown into upheaval by the COVID-19 crisis so much as it came...

Insights

The Value of Travel Loyalty in a Crisis

travel loyalty

The Value of Travel Loyalty in a Crisis

The global travel industry wasn’t thrown into upheaval by the COVID-19 crisis so much as it came...

Resetting the Quest for Travel Loyalty in 2020: Travel sector challenges and opportunities

Airline Loyalty

Resetting the Quest for Travel Loyalty in 2020: Travel sector challenges and opportunities

When we started writing our latest research report in early in Q1, the travel industry,...

How Airlines Are Using Flexible Redemption Options To Supercharge Their Loyalty Programs

Airline Loyalty

How Airlines Are Using Flexible Redemption Options To Supercharge Their Loyalty Programs

As airline loyalty programs have become more sophisticated, and travelers’ expectations have...

The Three Most Important Loyalty Needs of Younger Travelers

Personalization

The Three Most Important Loyalty Needs of Younger Travelers

Gen Z represents over $40B in spending power and has an outsized influence on household...

What is the Key to Capturing Travelers’ Loyalty? Start by Creating Emotional Connections

Loyalty

What is the Key to Capturing Travelers’ Loyalty? Start by Creating Emotional Connections

Today’s travelers respond positively to personalized offers; these can forge strong emotional...

Best Practices for Your Hotel to Profitably Engage Lower-Value Guests

Loyalty

Best Practices for Your Hotel to Profitably Engage Lower-Value Guests

As we explored in our last blog post, ‘Using Flexible Loyalty Strategies to Reward Your...

Using Flexible Loyalty Strategies to Reward Your High-Value Hotel Guests

Loyalty

Using Flexible Loyalty Strategies to Reward Your High-Value Hotel Guests

Hotel brands with loyalty programs can benefit most from incentivizing different types of guests...

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