Boost your CX
DESTINATION
Austria
ARRIVING
10:30 AM
GUESTS
2
From
4,600 points
Research shows that a great customer experience, including travel options, keeps customers coming back and paying more.
Why add travel to loyalty programs?
One popular McKinsey study noted top-performing loyalty programs resulted in:
%
members changing their behavior to generate more value for the business
%
of customers are more likely to purchase more frequently
%
are more likely to recommend to others
%
are more likely to choose brand over competitors
%
are more willing to pay a higher price to stay with a brand
What about travel benefits specifically?
A PwC study showed that great CX could lead to a 14% price premium for hotel stays and a 10% premium for airline tickets. That’s more money per transaction for your business.
![customer-experience-benefits-graphic](https://www.switchfly.com/hs-fs/hubfs/Switchfly%202023/Images/customer-experience-benefits-graphic.png?width=781&height=267&name=customer-experience-benefits-graphic.png)
Another McKinsey study recommends improving ancillary services, customer loyalty programs, and flexible payment options could lead to a further $8 billion in additional revenue for the airline industry. One Bain case study delivered an additional 1.5% in EBIT over 9 months after implementing ancillary services improvements.
Bolt on travel to your existing program.
Get a suite of features to help your program take flight.
Start with a personalized approach.
Switchfly’s consultative approach ensures your needs and goals are well aligned with our travel technology and inventory, all with a pricing structure that works for you.
Scope the project details.
Let’s build a detailed roadmap based on your technology architecture, pricing structures, and staff capabilities.
Get your implementation going.
Doing it yourself could take 24 months and millions of dollars — we suggest bolting on travel offerings in just a few weeks with Switchfly.
![accordion-personalized-approach](https://www.switchfly.com/hs-fs/hubfs/Switchfly%202023/Images/accordion-personalized-approach@2x.png?width=480&height=490&name=accordion-personalized-approach@2x.png)
![accordion-scope-project-details-updated](https://www.switchfly.com/hs-fs/hubfs/Switchfly%202023/Images/accordion-scope-project-details-updated.png?width=963&height=1076&name=accordion-scope-project-details-updated.png)
![accordion-get-implementation-going@2x](https://www.switchfly.com/hs-fs/hubfs/Switchfly%202023/Images/accordion-get-implementation-going@2x.png?width=480&height=490&name=accordion-get-implementation-going@2x.png)
![accordion-personalized-approach](https://www.switchfly.com/hs-fs/hubfs/Switchfly%202023/Images/accordion-personalized-approach@2x.png?width=480&height=490&name=accordion-personalized-approach@2x.png)
Start with a personalized approach.
Switchfly’s consultative approach ensures your needs and goals are well aligned with our travel technology and inventory, all with a pricing structure that works for you.
![accordion-scope-project-details-updated](https://www.switchfly.com/hs-fs/hubfs/Switchfly%202023/Images/accordion-scope-project-details-updated.png?width=963&height=1076&name=accordion-scope-project-details-updated.png)
Scope the project details.
Let’s build a detailed roadmap based on your technology architecture, pricing structures, and staff capabilities.
![accordion-get-implementation-going@2x](https://www.switchfly.com/hs-fs/hubfs/Switchfly%202023/Images/accordion-get-implementation-going@2x.png?width=480&height=490&name=accordion-get-implementation-going@2x.png)
Get your implementation going.
Doing it yourself could take 24 months and millions of dollars — we suggest bolting on travel offerings in just a few weeks with Switchfly.