For over 17 years, we have helped airlines, hotels, travel brands and financial services companies improve their loyalty programs with high-margin travel products that create value and drive profitable customer relationships.

As a pioneer in travel e-commerce, we've invested heavily in our travel technology platform to ensure customers have the most comprehensive and configurable booking, ancillary, loyalty and vacation package solutions available.

Find out why leading brands such as American Airlines, British Airways, Japan Airlines, JetBlue, American Express, Marriott Bonvoy, and Mastercard rely on our technology to manage their customers' online travel experience, all from one place.

British Airways
American Express

Find out how we can help your company.

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Innovation in travel e-commerce

Switchfly was founded on the heels of 9/11 as a travel technology startup.

We pioneered travel e-commerce by helping local tour operators sell vacation packages online as the travel industry was struggling to rebound from a national crisis and economic uncertainty.

With the rapid growth of e-commerce and the rise of online travel agents, it was clear our technology could help travel companies quickly adapt and thrive in a new travel marketplace with solutions to grow online travel revenues.

Travel loyalty and packaging experts

Switchfly has evolved during some of the most exciting shifts in the travel industry, adding new products and rebranding in 2012.

After launching Switchfly Packaging, we introduced Switchfly Loyalty, a solution that offers unique redemption experiences for the customers of global airline and financial services brands.

Our loyalty solutions have helped our customers differentiate their programs with relevant, high-margin travel products designed to increase customer retention and revenues.

A trusted partner

We've come a long way since our early startup days.

But our mission is still the same.

To be the most trusted travel e-commerce platform and partner for the world's leading travel brands, and the top travel technology company for our employees.

As the travel industry, technology and customer needs change at a rapid pace, we are committed to empowering companies with high-quality, global travel inventory, and the best travel loyalty and packaging solutions to grow customer relationships and revenues.

We help airlines

Deliver a consistent online travel experience

More than ever, your airline needs revenue that comes from beyond your core service. You need high-margin travel products that create value for customers and encourage more bookings.

But you might not have all the travel supplier and technical capabilities you need to enable that efficiently, quickly or at scale.

Our technology was designed to help airlines give customers more relevant travel options, greater flexibility in how to shop and pay for travel, and more ways to earn and redeem travel rewards.

British Airways

We help financial services brands

Deliver a fully-branded travel loyalty experience

Getting consumers to spend on travel in today’s climate is challenging.

It's even harder when your offers or travel rewards aren’t relevant to cardholders or differentiated enough from your competitors' travel programs.

We've built solutions for financial services brands to give their customers a one-stop-shop for all travel booking needs, and the ability to earn and redeem rewards that drive cardholder loyalty.

American Express Travel

Meet the Switchfly team

We are passionate about travel. We're also passionate about building solutions that help companies offer more travel options to their customers and grow their travel revenues.

Executive team


Chief Executive Officer
Nowell Outlaw


Chief Financial Officer
Michael Audia


Chief Technology Officer
Edward Estabrook



James Houchin


Principal Product Manager
Product Innovation

Rachel Petzold


Senior Director
Product and Design

Ilana Wiggum

Advisory board


Todd Gehrs, Golub Capital


Andy Steuerman, Golub Capital