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Cancelled Flights and Hotel Vouchers: IROP Disruptions From the Passenger Point of View

Imagine if airport desk agents had to work without a computer system, taking customer information by hand and...

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 The Value of Travel Loyalty in a Crisis: re-engaging and rewarding customers as they start traveling again
The Value of Travel Loyalty in a Crisis

The global travel industry wasn’t thrown into upheaval by the COVID-19 crisis so much as it came to a dead stop....

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Cancelled Flights and Hotel Vouchers: IROP Disruptions From the Passenger Point of View
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