Cancelled Flights and Hotel Vouchers: IROP Disruptions From the Passenger Point of View

Cancelled Flights and Hotel Vouchers: IROP Disruptions From the Passenger Point of View

Imagine if airport desk agents had to work without a computer system, taking customer information by hand and physically shuttling updates between different departments. This is unimaginable for a reason – the global aviation system would grind to a halt – yet there is still one aspect of air travel that relies almost exclusively on manual and offline processes: the re-accommodation of passengers stranded due to irregular operations (IROP), which requires re-ticketing, generating vouchers and booking hotels.

  • Oct 20, 2017 9:00:00 AM |
  • Justin Steele

Airline IROP Management: Paving the Way for a New Generation of Air Travel

Travel has never been more rewarding – or more complex – than it is today. Frequent flyer programs are still wildly popular, but airlines are also expanding and diversifying the ways in which they generate ancillary revenue – and that means more partners, more channels and more complexity.

  • Oct 3, 2017 8:00:00 AM |
  • Justin Steele

The Complex Language of Travel Technology

Since the early 2000s, the travel industry has been re-inventing itself with new visionary companies, new channels for selling travel and new strategies for engaging customers. The Internet made air fares, hotel rooms, car rentals and other travel inventory readily accessible to independent travelers. New “dot-coms” created booking engine websites where travelers could plan and book their own trips – this was the beginning of online travel agencies. Today, mobile booking is once again re-inventing the travel industry. However, as the travel industry becomes more complex, it’s harder for partners, channels and systems in the ecosystem to connect and communicate.This was the beginning of online travel agencies. 

  • Oct 2, 2017 5:10:00 PM |
  • Katya Lopez

Switchfly in the Airline Merchandising Lab at the London Aviation Festival

Switchfly recently attended Aviation Festival in London, September 6-8. We collaborated with Iztok Franko from Diggintravel to host the Airline Merchandising Lab – a hands-on set of demos and experiments showing how ancillary merchandising works in a real-world booking engine. The problem we hear time and again is how hard it is to actually implement an ancillary merchandising strategy that drives conversions and grows revenue. That’s why we created the Airline Merchandising Lab for Aviation Festival. If you were there or if you were unable to attend, here’s a post-conference reflection by our partner Iztok.

  • Sep 18, 2017 12:00:00 PM |
  • Justin Steele

Transforming Travel through Growth Hacking and Direct Channel Booking

For the past five years, airlines have remained profitable by finding new ways to increase passenger capacity, unbundle fares and generate more ancillary revenue with baggage fees, á la carte services, and frequent flyer programs. However, there is still one thing customers are not happy about: the fee to change a flight, which can cost $200 on average.

  • Sep 5, 2017 12:00:00 PM |
  • Justin Steele
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