travel loyalty

The Value of Travel Loyalty in a Crisis

The global travel industry wasn’t thrown into upheaval by the COVID-19 crisis so much as it came...

Insights

The Future of Travel & Loyalty - and its Impact on Travel Merchants by 2020

The Future of Travel & Loyalty - and its Impact on Travel Merchants by 2020

How will changes in travel technology impact your business through the next decade? This...

Travel Technology Disruption and Connection: Transforming Travel One Problem at a Time

Travel Technology Disruption and Connection: Transforming Travel One Problem at a Time

The travel industry is complex and complicated. We could even call it what it really is: messy....

Cancelled Flights and Hotel Vouchers: IROP Disruptions From the Passenger Point of View

Cancelled Flights and Hotel Vouchers: IROP Disruptions From the Passenger Point of View

Imagine if airport desk agents had to work without a computer system, taking customer...

Airline IROP Management: Paving the Way for a New Generation of Air Travel

Airline IROP Management: Paving the Way for a New Generation of Air Travel

Travel has never been more rewarding – or more complex – than it is today. Frequent flyer...

The Complex Language of Travel Technology

The Complex Language of Travel Technology

Since the early 2000s, the travel industry has been re-inventing itself with new visionary...

Switchfly in the Airline Merchandising Lab at the London Aviation Festival

Switchfly in the Airline Merchandising Lab at the London Aviation Festival

Switchfly recently attended Aviation Festival in London, September 6-8. We collaborated with...

Transforming Travel through Growth Hacking and Direct Channel Booking

Transforming Travel through Growth Hacking and Direct Channel Booking

For the past five years, airlines have remained profitable by finding new ways to increase...

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