The Future of Travel & Loyalty: 2020 Outlook Report

How Travel Technology Impacts Revenue Growth and Brand Loyalty

Switchfly’s Travel & Loyalty Outlook Report explores key trends in travel technology. The report looks at how  suppliers and distributors across the airline, hotel and financial services industries can leverage technology, data and inventory to recalibrate their loyalty strategies, create more revenue opportunities and deliver better user experiences.

Download Switchfly's Travel & Loyalty Outlook Report

Key insights from the report include:

  • The “platformization” of travel and why merchants should view the industry as a holistic, interconnected environment for commerce to drive revenue
  • How new technologies like artificial intelligence and virtual reality will disrupt the travel ecosystem, strengthen loyalty programs, and give rise to new distribution models
  • How the intersection of travel commerce and loyalty presents new opportunities for financial services companies
  • The growth in mobile commerce and the importance of creating technology-rich, engaging user experiences
    The evolution of travel distribution channels and inventory offered across platforms
  • A look at New Distribution Capability (NDC) and how a shift in data management will enable airlines and hotels to bypass legacy systems