Travel Technology Disruption and Connection: Transforming Travel One Problem at a Time

Travel Technology Disruption and Connection: Transforming Travel One Problem at a Time

The travel industry is complex and complicated. We could even call it what it really is: messy. Billions of travelers, millions of flights, thousands of hotels, hundreds of countries, dozens of apps per phone, a few major GDS systems and one question for travel technology: how do we connect everything seamlessly? This is a question Switchfly wants to discuss at The Phocuswright Conference in Ft. Lauderdale, November 7-9.

  • Nov 3, 2017 10:00:00 AM |
  • Katya Lopez

Cancelled Flights and Hotel Vouchers: IROP Disruptions From the Passenger Point of View

Imagine if airport desk agents had to work without a computer system, taking customer information by hand and physically shuttling updates between different departments. This is unimaginable for a reason – the global aviation system would grind to a halt – yet there is still one aspect of air travel that relies almost exclusively on manual and offline processes: the re-accommodation of passengers stranded due to irregular operations (IROP), which requires re-ticketing, generating vouchers and booking hotels.

  • Oct 20, 2017 9:00:00 AM |
  • Justin Steele
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